Cracked TV Screens

It isn’t uncommon for someone to call or visit us inquiring about a television with a cracked or broken screen. In some instances, a customer will claim that the TV is no more than a few months old. Regardless, the simple answer to this question is that the TV is now “trash” because its repair cost is extremely prohibitive.

If, by some chance, your television is still under the manufacturer’s warranty, know that in most cases it does not cover broken or cracked screens—in fact, most warranties (extended or otherwise) do not cover it. But why?

Let’s assume that only the screen itself was damaged and all of the components underneath are fine. The cost of replacing a TV screen is usually about the same as its value, sometimes a bit less but not by much (excluding the labor involved). If you did decide to replace the screen, regardless of the labor involved and its cost, the part must be ordered by the manufacturer, if it is even available.

A warranty will usually never cover something so expensive to replace, especially since the work needed to replace the screen is very intensive and a delicate, strenuous process. In almost all cases where a warranty does cover TV screens and panels, the TV will simply be replaced with a similar or refurbished model.

This is not the case for other electronics, such as cellphones and tablets. In comparison to screen replacement on a television, these device have relatively inexpensive replacement costs—some even as little as $10. The reason? Their size and relative simplicity of their design. Also note that there is a different between cracking the screen of mobile device and breaking the display behind it.

One last bit of information you should know: taking the screen from another TV and using it to replace the broken one can be just as cost prohibitive because of the labor involved. In addition, the screen will need to come from a TV with the same display panel, t-con board and mainboard—which may or may not be the same for a similar TV with the same make and model.

Hopefully, this helps you understand why it is highly important to protect the screen of your TV. Here are some additional helpful suggestions:

  • If transporting it flat make sure the TV back down, face up and never place anything on top of it. If transporting it upward, be sure to protect the screen with a large piece of cardboard on the front. In both cases, be sure to drape it with a thick blanket.
  • Plasma screens are more durable than LCD and LED screens.
  • Never press too firmly on the screen.
  • Always be careful when handling a TV. A drop as little as two inches can cause a crack or damage to the panel.